The company is a hot mess right now for a variety of reasons; however, one of the biggest mistakes was hiring a key officer on the leadership team. This person is intelligent on the surface but has created a corrosive, toxic work environment. The culture of TripAdvisor that so many people loved is now a distant memory. Additionally, the B2C team is extremely disorganized, unproductive and unable to execute. The company did need innovation and a fresh perspective but this is not the type of leader that breeds success.