3.0
24 Jan 2026
Current employee, more than 5 years
Charlotte, NC
Recommend
CEO approval
Business outlook
Pros
Good people to work with. Pay is good.
Cons
Unrealistic goals. Constantly adding work load and changes to an already heavy workload. Has started to diminish the employee/company positive work environment. For instance treating bank holidays as regular work days for the purpose of amount of cases received and expected to be completed that week. Example, having a bank holiday (like Christmas) you will be off for the day but expected to do the same amount of cases in that week (4 day) as you would in a 5 day week. Changing the goal post during the year for evaluations for merit raises causing individuals to loose out. Changing from a hybrid 3 days in office to 4 days in office. No additional hiring to help with overload of workload.