4.0
14 May 2010
Anonymous employee
Former employee
San Bernardino, CA
Recommend
CEO approval
Business outlook
Pros
WFHM had a very structured system in place for every aspect of the CSR role. The reps are expected to be on their phones for the duration of the workday with the exception of scheduled breaks, lunch, team meetings or coaching sessions. There are sales goals that have to be met as a part of the job requirements. It can become mundane.
Cons
The sales quotas can be hard to meet when the products offered are not applicable to the borrowers that are targeted for the product.