Pros
It is a great place to start a career. There are so many opportunities for somebody that really knows sales and customer service if you want to work your way up from Teller or even an entry level management position. This is not hard to achieve with the right attitude and determination to succeed. The work itself is easy, 90% of your customers are either regulars or in a good mood in general. The hours are great, time files by, benefits are great but somewhat expensive. Generous PTO, all major holidays off. BONUSES.
Cons
It is clear to me after hearing horror stories from others about their branch, that your outlook on the job will have a lot to do with your managers, sales/CS skills, your general attitude, and location. The managers at my branch are amazing. They mean business, but treat you like a human being and with respect they laugh and joke have fun but are serious about their job. I don't have a manager creepin' over my shoulder all day. But they do give us a lot of feedback on our performance EVERYDAY. If you can learn to see their feedback as coaching in order to make you more successful, their constant coaching will not bother you. I worked in call centers so this type of feedback and performance improvement approach is not unfamiliar to me. They set sales goals pretty high, but are not COMPLETELY unattainable. In sales, you don't always have a good day, they know that, you know that, so don't let high sales goals bother you, just do your best and keep trying. If your managers are "micromanagers" I am sorry, but I don't have them. They tend to promote people with sales skills and don't really look at their leadership abilities as much. This is because people with high sales make the managers look good and in turn basically reflect your overall performance. Managers that make promotional decisions will naturally choose to promote those who produce and make them look good. High sales is how you get recognized by not only your direct managers, but with upper managers you hardly see. Unfortunately, this may put people into management that lack leadership ability and don’t know how to handle pressure from the Big Shots. They are unable to turn it into feedback that a line employee can embrace, benefit, and develop from. This is not the fault of Wells Fargo as a whole, but a reflection of your managers’ leadership capability. What I can say is they do not provide much SALES SPECIFIC training. They talk about how to offer products, but then say that you don't need to know too much about the products, just enough to get them over to a banker. Which is cool, but there are still some necessary things about sales that are required to be successful as a teller that they don't teach. Your customers will always say "I don't have time"… well you need to convince them that they do have the time and that their time spent is worth it. Unfortunately, this company does not do very well in teaching you how to do that. I've had to use my previous sales experience in order to be successful at this. Typically, the tellers at my branch ask questions like-- “Has anybody told you about this?” “Why don’t you have an account?” “Why don’t you want to start an account?” “This will really benefit you cuz it’s awesome”-- while these are great attempts at offering products, they are in no way successful. Oh, and you have to stand on your feet ALL DAY and be really careful with your money handling. If you don’t have experience in handling money, be prepared. Just take your time and be thorough. Training in general is lacking compared to the results they want out of tellers. They’d rather constantly coach then fully prepare the person before they hit the floor. To me it’s ineffective.