Company is towards downfall. Not recommended to anyone. - Senior Consultant Zendesk Employee Review

Great product that I use all the time

Needs to be in more establishments

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.