Talented team and good pay, but indecisive management - Anonymous employee Zendesk Employee Review

1.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

Explore other reviews about Zendesk

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

Cons

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.

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