Be sure before taking the position as a Zillow Offers Advisor that you throughly understand the position. The position itself can feel entirely draining at times because it will never be explained to you that it’s essentially a call center. Day to day rules can change in an instant with your workflow. Things you were told the day before do not matter. That comes with working at a start up, but understand they will not honor their word and everything is changing at a constant. One day you will be told that something doesn’t matter and the next day it does. I sometimes think it depends on your mangers attitude towards you that day. There is a lot of playing “favorites” in the office. I also think great intentions have been set for culture, but everyone has to play along or it will never work well. It’s a very big tattletale culture. Growth is not encouraged in the advisor role. Your manager will stunt your growth if it means benefiting them with your numbers. I have heard from multiple advisors that they feel their concern for growth isn’t taken into consideration. It is very disheartening when you work incredibly hard day in and day out and you will never be considered for more than the advisor role. Promotions to management or lead positions are few and far between. I know they are working on this, but you will be told false info to try to keep you in the role. A lot of whispering amongst management in the office. . .WFH has alleviated that stress a lot. I also wish the compensation plan would be geared more towards the individual and pay them as such. Sometimes you will hear what management has said about you, but they will never address their concern with you.
