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      Getting worst in the last 3 years even with great tech - Anonymous employee emarsys Employee Review

      2.0
      26 Mar 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      -Great People and culture in local office. -Very competent Local Leadership and Mentor -Improving benefits over the years -Very good innovation and tech

      Cons

      -Middle Management does not support local leadership which is a big deal -Global Leadership refuses to understand and assist local markets, even with solutions provided -KPIs and work extremely mis-aligned with company's direction, goals -Targets set are unachievable (above point affects this). Even scoring big deals doesn't help to achieve the KPIs as a lot of factors are not accounted for

      avatar
      emarsys Response
      6y
      Thank you for taking the time to leave feedback. We are glad you have been able to enjoy the great people and culture that your local office has to offer. When global and regional collaborate to make decisions many factors come into play. You can rest assured that any global strategy put in place is considering different aspects and local needs even if this is not always visible to individuals. On the topic of targets, I agree with you that we have ambitious goals in place and we are proud of our achievements based on this high performance culture. I’d be happy to discuss any other feedback you may have. Please email us at hr_hq@emarsys.com.

      Explore other reviews about emarsys

      5.0
      19 Jul 2025
      Solutions consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Best work/life balance imaginable No micromanaging Given good balance of support and space to do job

      Cons

      Technology is falling behind competition Lack of innovation is hurting ability to close deals

      2.0
      15 Jan 2026
      Revenue generating position
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice colleagues to vent with about the nonsense that exists.

      Cons

      Most people don't actually work and B.S. through QBRs, revenue calls, etc. Leadership shows favoritism and success is 95% dependent upon accounts. Marketing is a JOKE! Companies still don't know who Emarsys is after years of wasted marketing dollars (talk to the CMO for two minutes and you'll immediately realize the problem). Very few knowledgeable solution experts, and several are just taking up space - literally a waste of resources (again, talk to their leader and you'll pinpoint the problem). The platform itself is limited and SAP is driving a wedge between the overall partnership. Very few shared accounts with broader SAP and resentment amongst revenue generating teams is the norm. Constant lies to cover up the writing on the wall. No direction from the top down - blind leading the blind.

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