46% positive business outlook
Pros
the basic salary is ok but not for the hours nothing else
Cons
senior managers poor atmosphere micro management unrealistic targets bullying long hours
Pros
Meeting new people, the two-week induction was positive
Cons
Easily qualifies for the top two worst jobs I’ve ever worked. The retention rate for this company is almost FOUR times the national average, the below will help clarify why. Having to experience insufferable, abusive, aggressive, sadistic, bullying narcissistic behaviour will be a daily torture. By FAR, the worst work experience; mostly due to management being maladjusted and prone to unpredictable mood swings. Further, there’s no honouring of professional boundaries. Is overfamiliar, nosy. Asks intrusive questions about your personal life and gives unsolicited commentary and advice regards the former. DOES NOT like EVER being challenged, yet will say that different viewpoints and opinions are welcome (they AREN’T). Never before witnessed a team of people be consistently spoken to in such a rude, unacceptable manner within a professional setting. Swearing, put downs, passive aggressive, sexist remarks. Management made abysmal jokes in very poor taste about staff AND customers. Staff members personal lives and confidential information is broadcast throughout the office in their absence without their permission ALL the time! When something unwelcome is said, expect an obstinate, argumentative response, with the speaker deliberately raising their voice to talk over yours so you can’t get a word in edge ways. When dealing with a client over the phone, expect their tactless booming in the background, berating you or another team member for some ridiculous reason. When a client is in branch, expect to hear their judgemental statements about the customer’s lending prospects through the razor thin walls of the loan close booth. Interaction between staff members is discouraged/encouraged based on the mood of management. If you’re engrossed in work but management wants a distraction, you’ll be bothered until a response is given. But, if management is stressed and wants to focus, heaven help if someone has the temerity to make conversation or laugh with other people in the room. Oh, and expect the location of your desk, seat and work area to be changed around on a whim. At a moment’s notice, it’ll be moved based on how best the higher ups think they can control the staff dynamic in the office. You’ll be told it’s for a functional reason, but it’s all to keep tabs, and to stop people interacting with each other in a way the higher ups can’t control, or doesn’t like. No autonomy in your role. You’re treated as a mindless drone who does nothing else but carries out the instructions of the Manager/Assistant Manager each day. You’re totally micromanaged - it’s absolutely suffocating. Even when lunch is taken has to be negotiated and/or requested. In the rare instance when lunch is taken (due to constantly being swamped with work), you’re half expected to eat at your desk. A comment will come from those in charge if you show you’d rather not spend every moment in the presence of such great company; but prefer to leave the room for thirty minutes. Example: a team member was berated for returning from lunch two minutes late, despite working over an hour per day longer than they should have up to that point. ZERO work/life balance. Expect to never leave on time, and get the stink eye if you show a spine and logoff before you're told you can. Expect wage theft by being regularly expected to work 40-50 hours a week, but only get paid for 37.5. Expect to be told (not asked, told) you’ll be working one or two Saturdays out of the month; with heck to pay if you should make alternate plans on this day, despite it technically not being a day you’re supposed to work. Misled by being told targets are realistic (they’re not). Misled by being told monetary incentives can be expected consistently/often. In reality, multiple quarters can pass before team members receive anything extra, and this is no accident in my opinion. This is NO fault of the team, everyone works their socks off. So, what happens is, staff put 20% or more of additional unpaid time in per week; which benefits the company. Yet they can justify not rewarding staff at all, because “although you got close, you didn’t actually hit target”. It’s a dishonest bait and switch, because team members get nothing for the extra time they’ve worked. They only receive bonus if they meet the convoluted metrics the company decides…which can’t be done in a 37.5 work week. Lastly, expect a totally different initiative pushed, based on the time of the month. At the start, “We must be ethical/lend responsibly”, but at month end, “We need to find a deal from somewhere!”. Quite an oscillation between the two extremes.
Pros
Good Salary, Company , Boss was so lazy home early every day
Cons
Bullies. So bad I would go home crying every day. When they finally fired me, Head office would even listen to me.. Terrible people. Disgusting culture
Pros
None, please do not work here unless you are desperate
Cons
Bullying, manipulation, unreasonable, pretending you will do well but turns out only to line managements pockets, taking advantage of employees, tin pot firm
Pros
None, zero, truly awful place to work.
Cons
Every minute that you are in the building, manager who has the morals of an alleycat, customer first? no way, horrible, bullying atmosphere, manager who only cares about getting bonus and the only way you get this is by bullying customers into taking loans and amounts that are not affordable and not right for the customer.
Pros
Experience Average salary Training week
Cons
This company have long term people working that take advantage. The bonus id unfair where manager makes 50% of all bonuses. They do nothing while everyone else does the work. Many overtime hours worked and no extra time paid. Bonus is not that good. People are rude and it’s borderline bullying - too much unnecessary stress if you don’t hit target - micro management and much more - avoid at all cost
Pros
Basic salary and bonus structure are decent. Training provided by the company for new starters is exceptionally good. HR team in company head office are outstanding.
Cons
Expected to work 10-11 hours a day with a 15 minute lunch break if you’re lucky (which you’ll spend at your desk). You’ll feel like you’re ripping customers off with APR typically sitting at over 100%. Constant jokes from management at customers’ expense, normally based on racist stereotypes and mocking accents. Bullying atmosphere promoted entirely by management. Sarcasm and sly insults are used as a management tool. Management also made consistent jokes about an employee’s hearing loss. Sexist remarks from management.
Pros
Good basic pay. You help people. The induction experience was nice.
Cons
Bad bonus scheme and i was lied to at the interview about this. Unfortunately a very toxic office with a controlling and unstable manager. The office is very awkward and staff are unsettled. Staff unable to speak to one another because management shuts down the conversations. The members of staff that have been there do not speak up about any bullying because they are used to it and are too scared too which is why all new starters leave and nothing is being done about it for years. Read the other people's reviews for more details - the good reviews are from ex members of staff or staff still there who were asked to do this.
Check out your Company Bowl for anonymous work chats.