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      Genesys

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      Genesys Reviews

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      4.2

      85% would recommend to a friend

      (115 total reviews)

      82% positive business outlook

      Ratings by category

      4.3

      Diversity and inclusion

      4.1

      Culture and values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      Genesys has an employee rating of 4.2 out of 5 stars, based on 115 company reviews on Glassdoor which indicates that most employees have an excellent working experience there.

      Reviews by job title

      115 reviews
      5.0
      21 Jun 2022

      Great company with some growing pains

      Finance
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and colleagues Market leader Growth industry

      Cons

      Organizational ineffectiveness Evolving processes Rapid growth driving inefficiencies

      3.0
      13 Dec 2022

      current management team lacks experience, follow through, and empathy

      Architect
      Recommend
      CEO approval
      Business outlook

      Pros

      the people in the trenches are some of the best you'll ever work with. They are passionate and build their successful relationships with customers through taking the time to understand requirements and pain points, and not just giving flat demos or pitching whichever platform the executive team says is in vogue at the moment.

      Cons

      The executive team ignores the company's historical success of building customer relationships by understanding requirements, and have clearly no experience or understanding how Genesys got to where it is today. They have no consistent vision for the future, and they change tack constantly without heed to the carnage they create with customers. Compensation & benefits are below market and management shows no empathy towards its workforce

      5.0
      4 May 2025

      Almost Perfect Company

      Sales ops
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work flexibility (Hybrid Set-up) Good benefits (HMO, leave credits, laptop provided) Professional growth (Exposure to Microsoft Intune & Azure) Supportive team culture (Collaborative IT and cloud teams)

      Cons

      Sometime may requires strong troubleshooting skills. Office gossips and envy from limited people.

      Viewing 1 - 3 of 115 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 132 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.