GetInsured Reviews

3.0

49% would recommend to a friend

(279 total reviews)

Chini Krishnan

68% approve of CEO

46% positive business outlook

GetInsured has an employee rating of 3.0 out of 5 stars, based on 279 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GetInsured employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

279 reviews
1.0
14 Oct 2015

How this place has survived this long is anyone's guess...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Lunch is catered twice a week and the pantry and fridge are fully stocked - Competitive benefits, but ironically, the health insurance options are bad, considering that you're working for a health insurance marketplace

Cons

- There is no sense of work-life balance here. Many employees are in the office past dinner time, some are working past midnight (and then returning to the office early the following morning), and quite a few are coming in on the weekends...with their children! Mostly everyone is miserable and drained, yet the managers are either too aloof to see it or don't care (the latter is a safe bet) - Upper management is awful, both individually and collectively. While they are all brilliant people in their own right, they are incapable of leading their teams. There is no sense of mentorship, as you will be enslaved by incompetence. Managers are focused on completing tasks and projects, regardless of what the cost is, and have zero desire to take you under their wing and help you grow. Even though you may be an expert in your field, you're going to be doing what they think is right, even if it isn't - Company hires technologists, but not enough people who actually understand the complexities of the health insurance industry. There's a reason why business objectives and strategies are stagnant or just not working - Company went through two rounds of lay-offs within a three-month period earlier in 2015, and yet the CEO peddles around the notion that "it's business as usual" and that "the company is at its most profitable." (Not a ringing endorsement from a CEO who openly berates his exec team in front of everyone and relieves himself in the bathroom shoe-less...) - No sense of forecasting and proper planning, from all aspects of the business. Perfect example: Company outgrew an old office in Palo Alto, moved to a brand new location in Mountain View, and filled it to the brim, resulting in the removal of communal areas to squeeze in more desks. Also, many of the managers tend to have a "We'll worry about it when we get there..." approach to overseeing projects - Company went over eight years without an actual HR department, made a few hires, only to see them all disappear. There's no one onsite who can be trusted to handle HR-related issues - How does this company expect to generate revenue outside of partnerships? The business development folks consist of a small group who are stretched thin and have already left, or have a foot out the door. There is no marketing team, and all of PR is managed by one person. Whatever semblance of marketing the company had (a CONTENT marketing team) was gotten rid of during the first round of lay-offs and was never taken seriously to begin with. - Company culture? You won't find that here. First off, the CEO and exec team have been talking about building core company values that they've supposedly been meeting about, but have yet to share externally (this was first discussed at the old office in 2014...). Second, there is no sense of team bonding. The company has arbitrary, monthly birthday celebrations for employees, but when they plan actual team-building activities, no one attends because work is piled on and events feel "forced" - No actual on-boarding process. If you're not familiar with the health insurance industry, then you're in for a huge learning curve and will probably struggle throughout most of your tenure. That's what you get when you don't invest in HR... - Not sure if there's even a diluted way of stating this, but the men in the office need potty training, especially the ones brought overseas to work at headquarters. I've seen better bathroom cleanliness at my former elementary school (and those young children are just learning how to use urinals!). I'll spare the details, but the men's bathroom is so disgusting, that some employees walk two blocks over to Taco Bell to relieve themselves

1.0
12 Jul 2016

People leave people

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Part of the engineering team is really smart and does great things. Other part of the team is just redesigning and reimplementing the same product in million different ways without any value proposition. Stay out of this company. Run as far as you can.

Cons

Expert level micro-management, directionless, clueless team where employees are evaluated by the number of hours at office, while the manager himself "works" remotely alternate weeks and calls on personal phones at his will during nights and weekends(Being in the valley for decades, I completely understand if someone from work calls at non-business hours for something critical and not for a mere status update). Employees are not slaves. Your frequent change of targets impacts their work directly. Do not expect a smart engineer to be productive if you have not given them a target to achieve, and later evaluate on the completion of tasks.

avatar
GetInsured Response
9y
While we don’t want to reiterate comments we’ve made before, what we said still rings true. We take a lot of pride in the work that we do at GetInsured and we’re sorry to hear you were so unhappy. We are also proud of our staff, which includes some of Silicon Valley’s top talent. We agree that there are times that warrant late night calls when there is an emergency, however, we aim to have a happy, team-oriented work environment and will continue to look into claims of inappropriate work hours and overworked staff. Our HR and executive teams are constantly working hard to find new initiatives that continue to foster work / life balance, but also employee health and team interaction. GetInsured continues to be a growing business in a changing market, so there have been—and will continue to be—some adjustments and course corrections. This may be misconstrued as a lack of direction, but in reality, it’s a testament to our nimble team that can help our partners, both state and commercial, respond to market needs. Chini Krishnan, CEO, meets with the team each month to present board meeting updates, as well as current projects and company focus. We have a very positive outlook and are excited about new and upcoming projects. We do appreciate your feedback and have shared it with a larger group within the company to continue our practice of open communication.
1.0
28 Apr 2016

Stay Away From this Company !!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing that I am aware of. Trust me there is no positive things about this company at this moment for me to share here except there were very few good talented employees worked in this company in the past.

Cons

This company doesn't value employee employer relation and make you work 24 x 7. The management is irresponsible and they don't have any good vision about the future about the company. Due to this reason the company is now running in huge loss and there were already 2 rounds of layoffs and the remaining talented people have already left. The people who sticks there now are those who were either trying new job outside or those who didn't got any job outside yet. They need someone who works even after bussiness hours and the company managers play dirty politics. They will terminate you if any managers have any personal issues with any employees. They don't appreciate nor promote talented people. The employees who are on H1B struggles the most and they are repenting for their decision in joining GI. So my advice is to stay away from this company.

avatar
GetInsured Response
9y
We take a lot of pride in the work that we do at GetInsured and we’re sorry to hear you were so unhappy. We are also proud of our staff, which includes some of Silicon Valley’s top talent. As far as work/life balance, we aim to have a happy, team-oriented work environment and will look into your claim of an overwhelming workload. We do recognize that it can be heavy at times prior to releases, or a new program launch, but we also feel that would be true of many companies. Our HR and executive teams are always working hard not only to find new initiatives that continue to foster work / life balance, but to also better employee engagement and team interaction. I think one of our reviews said it best, “GetInsured is a growing business in a changing market, so there are bound to be some adjustments and course corrections.” This may be misconstrued as a lack of direction, but in reality, it’s a testament to our nimble team that can help our partners, both state and commercial, respond to market needs. We meet as a team each month to review board meeting updates, as well as current projects and company focus. We have a very positive outlook and are certainly not operating at a loss. Just to clarify, the company didn’t have two rounds of layoffs in 2016, though that may have been the impression. There was a down-size that occurred within our sales centers located in Phoenix, AZ and Atlanta, GA and those impacted were mostly contractors. They understood that their employment was not full-time and knew it was temporary to assist consumers during this year’s open enrollment. It is a common practice in the Health Insurance Industry to ramp up during Open Enrollment then to ramp down the work force once busy season ends. We do appreciate your feedback and have shared it with a larger group within the company to continue our practice of open communication.
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