Impact Call Centre Reviews

Aggressive micro-management due to insecure managers. Only 30 mins break and a 10 min break for the whole day. I've had an hour lunch for less stressful and demanding jobs. This shows how much they value their staff's mental health and should be a red flag. Poor Knowledge management - Their knowledge base is disorganised and filled with incorrect data. Senior staff will often give you wrong advice and you may get in trouble for following their procedures due to poor knowledge transparency and recording of knowledge flow. Some of the senior staff are rude and you have to speak to these people whenever you need help! The clients the company takes on are crooks or extremely struggling companies who don't have stock to fulfil orders so most of the day is spent lying to OAPs and cancer patients waiting on their orders. High staff turnover due to the above.

Awful clients with terrible products. In house systems that do not work. Serious lack of communication/trust between directors and management. Pride themselves in looking after their staff but bully employees out. The low salary reflects the aptitude of most of the staff employed, yet still they constantly find ways to pay less commission. I could go on but I won’t.