Does IntouchCX pay their employees well?

According to anonymously submitted Glassdoor reviews, IntouchCX employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at IntouchCX. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at IntouchCX?

45% of IntouchCX employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IntouchCX 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at IntouchCX?

Customer Service Representative (207) , Customer Service Representative (CSR) (94) , Team Leader (56) , Senior Consultant (40) , Customer Service Agent (27) , Team Lead (23) , E Support Officer (20) , Operations Manager (16) , Customer Service (13) , Training Facilitator (12) , eSupport officer (12) , IT Generalist (11) , Trainer (11) , Subject Matter Expert (SME) (10) , Agente Telefónico (8)

What are the pros of working at IntouchCX according to real employee reviews?

"Work from home is the best option so far as for mothers especially" ((in 59 reviews)); "Good Culture and Good Company Governance" ((in 35 reviews)); "The people here are nice and easy to talk to" ((in 33 reviews)); "Good work environment for the teams I participated" ((in 19 reviews)); "Great Team" ((in 14 reviews))

What are the cons of working at IntouchCX according to real employee reviews?

"Bad management and is unorganized" ((in 76 reviews)); "Low pay and disorganized system" ((in 39 reviews)); "Stressfull and no work life balance" ((in 19 reviews)); "Lack of certifications or additional training could impact qualifications for certain roles." ((in 17 reviews)); "Bad leadership overall" ((in 15 reviews))

What are employees saying about IntouchCX redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IntouchCX redundancy and their outlook for job security at IntouchCX in 2026.

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IntouchCX

IntouchCX Reviews

Compare reviews

3.1

45% would recommend to a friend

(1,110 total reviews)

Mitul Kotecha and Shane Kozlowich

46% approve of CEO

38% positive business outlook

Ratings by category

3.4

Diversity and inclusion

2.9

Culture and values

2.9

Career opportunities

2.8

Work/Life balance

2.7

Compensation and benefits

2.6

Senior management

IntouchCX has an employee rating of 3.1 out of 5 stars, based on 1,110 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IntouchCX employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

1K reviews

5.0

3 Jun 2026

Friendly environment with good learning opportunities

Technical support specialist

Recommend

CEO approval

Business outlook

Pros

There is a learning period to help learn and get more experience. Very friendly. They have events for the employees to bond and create a positive experience.

Cons

They have a very strict privacy policy.

3.0

3 Jun 2026

Good salary but no remote project opportunities

Warranty claims specialist

Recommend

CEO approval

Business outlook

Pros

the company offers good salary compared to other BPOs in Greece

Cons

The project closed and no other remote projects were offered

1.0

2 Jun 2026

Small team but poor management and toxic culture

Team leader

Recommend

CEO approval

Business outlook

Pros

Small team which easy to manage

Cons

Poor management and toxic environment

Viewing 1 - 3 of 1,110 Reviews

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Jobs at IntouchCX

Human Resources Coordinator

Altamonte Springs, FL

US$21 - US$22 /hr

(Employer provided)

View job

Director of Operations

Director of Operations (Relocation Opportunity)

Altamonte Springs, FL

US$90K - US$115K /yr

(Employer provided)

View job

Director, Workforce Management

Clearwater, FL

US$125K - US$132K /yr

(Employer provided)

View job

Director, Workforce Management

Altamonte Springs, FL

US$125K - US$132K /yr

(Employer provided)

View job