Ipsos Reviews

3.4

58% would recommend to a friend

(4,914 total reviews)
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Jean Laurent Poitou

66% approve of CEO

51% positive business outlook

Ipsos has an employee rating of 3.4 out of 5 stars, based on 4,914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ipsos employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

5K reviews
1.0
30 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Convenient working location, big brand in industry (but not sure how long that can last as their data collection method and panel control are awfully outdated.

Cons

1. Workplace abuse: Workplace abuse had been rampant. You can hear yelling and scolding in the Healthcare department. You can see some directors poking sexual, inappropriate jokes. And HR is not doing anything to help. This is evident when within a year, 3 HR staff left. The HR department consists of only 10 staff. Even the most HR staff has left. Sometimes, when the junior staff talks to the HR about workplace bully, the HR would ask the complainant to talk to their own manager, rather than supporting the complainant in the complain process. 2. In 2020, the whole Qualitative research team changed, reaching close to 90% turnover rate . This implies a lot about the team and management. When you clarify this with HR, the HR will say that because the team cannot accept the company's structural change. Well, if the structural change is beneficial, there should not be such a high turnover rate 3. Very limited upskilling scheme. Company does not focus on upskilling as the directors themselves are not well verse with new tech, analytics or data science. The directors care more about winning the project - a money chase. It is saddening to see that some directors pushed the proposal writing work to junior staff, and all they do is to review and approve. Yet the junior staff do not get the commission, only the directors get it. 4. High turnover rate too. Recent departure of a very experienced director in Healthcare is regretful as she is understanding and kind. This department also frequently makes last minute changes to reports or research approach, making the job of juniors very difficult. 5. Poor retrenchment execution The HR will only release an email after someone got retrenched, usually those who earned 5-digit monthly salary. The tone of the email is cold and nonchalant. It could have been better communicated verbally to the team. As such, it is not surprising to see some staff had been searching other jobs as the fear of being retrenched is high. Well, the HR are not properly trained (professional HR certification etc). It is ludicrous to see the company boasts its mental health support yet this is how they execute the retrenchment exercise

1.0
8 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Big name maybe. But may not last long

Cons

Losing loads of clients due to the same research techniques. Those directors level who had been in the companies 10+ years are nothing but dinosaurs waiting to be eliminated with the dawn of the industry. No upskilling, poor data analytics skills. Everything outsourced to India and very little accountability. Problems on workplace bully were swept under the rug and the Senior Management makes it very hard to do whistleblowing. You need to talk to the MD on who bullied you. Mind you, these dinosaurs work closely with the MD and they are the rainmakers (though some proposals are written by managers, and all they did was re-read and sign, and get all the commissions from it). The HR is entirely useless and will always side with the senior management regardless. Also, due to the paleolithic ways of reporting (PowerPoint, excuse me?), the executive needs to work till really late with low pay. If that's not a sweat shop, I do not know what is. Please invest in things like Tableau, PowerBi, and other visualization. Can't believe the big 4 is still using PowerPoint.

2.0
28 Nov 2020
Recommend
CEO approval
Business outlook

Pros

-Provides exposure to variety of market research projects -Allows autonomy in the way that you work (Depends on team and boss) -Abides by their client-first philosophy -Ability to identify high performing individuals based on skills when they first join the company

Cons

-Poor communications management internally especially during the COVID-19 crisis where they had retrenched a few individuals but passed it off as they had resigned -Shared that tiered pay-cut would be given (higher rank take higher pay-cut) however, volunteered others for a higher pay-cut even though they were of lower hierarchy -High turnover rate with instances of employees leaving without a job during the pandemic (across various levels of hierarchy and function) -Overpromise but underdeliver: promises a lot to the clients but when it comes to delivery sometimes it falls short especially when clients are able to analyse them in-house -Workplace bullying was raised up during Townhall meetings but was not addressed adequately and supposedly swept under the rug with more restrictions in place when whistleblowing anonymously -Beware of working hours where due to high workload and poor planning from management, it is common in some teams to work up till 2-3am -Have not seen a positive change in workplace environment since initiation and forms a very toxic, unhealthy and dangerous environment -HR tends to use webinars and Employee Assistance Program as a quick-fix which unfortunately, does little to address the key issues which make the toxic workplace -Give credit when it is due and not for political moves during Ipsos honours (company's yearly appreciation event) -Lack of diversity within the workplace especially for higher ranking levels despite HR trying to push for programs (e.g. diversity) -Instance of company condoning and encouraging poor and/or toxic performance by promoting said individual

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