Pros
Opportunity to help clients and by extension, pets, at their most vulnerable when at a pet's end of life.
Cons
Includes MN Pets and DVM Center, owned by Blue River Petcare Completely exploitive of people who have big hearts and want to work remotely in the animal field. This business is MN Pets (local to twin cities MN) and DVM Center, a contractor for many independent vet practices nationally whose DVMs provide in-home, end of life care for pets. This should be sacred work, but this company treats its employees like dirt. When the MN-based founding DVM retired, she sold this company to Blue River PetCare out of Chicago, which takes care of back office things like payroll, benefits, etc. The executive / owner was a kind person with integrity, and I truly believe she thought she was leaving her legacy in capable hands: sadly, this is anything but the case. Management is continuing to run this business into the ground while exposing the company to excessively high liability with illegal employment practices. So-called "diversity" is "welcomed" in name only, but instances of inequity recur on a regular basis. Certain people had performance goals while others did not. This company violated the ADA by not providing a reasonable accommodation for a disclosed qualified disability which did not interfere with the essential job functions. Older workers, while they may get hired, will be scrutinized for lack of digital ability, which is discriminatory, illegal, and unacceptable. Kind, socially healthy, equitable team players don't last too long in this toxic environment. They are gaslighted into thinking there is something wrong with them. There is, of course, a recruiting feeder population on 'Indeed' where there is always an enthusiastic group of unsuspecting empathetic animal lovers who want to work remotely. The work is extremely high stress and takes a toll, yet employees are not respected or supported by the company. When they ask for support, the burden is put back in their laps to "practice self-care." Being short staffed and often severely understaffed is a normal state, because turnover is exceedingly high due to the way people are treated. New hires never receive adequate training, but are thrown in the deep end in a never-ending call center, taking call after call. "Extra" tasks assigned to employees to do "off phone time" are expected to be done, yet management begrudges allowing time to do this, and makes it very difficult and guilt-inducing. Managers focus on "mistakes" and phone metrics, adding to the pressure. There are no set policies to support employees, who are told, "Use your judgment" and then when they do, are chastised for not making the decision the manager would have wanted them to make. Don't even flirt with the idea that you want to work here.
