Midland Heart reviews about "communication"

•Main head office building is modern; •Good technology system; •Free refreshments in Bath Row; •salary is higher than competitors (housing association). •Excellent branding as a company. • Pension scheme

I found no pros whatsoever

Good colleagues, well-resourced IT Equipment, and an office in a good central location. Midland Heart Salaries are competitive.

I started my role as Customer Services Officer in October following my assessment day in August. The whole experience from the initial interview process to the onboarding has been excellent. I have felt comfortable and welcome from the start and was very impressed with how organised the assessment day felt. The activities felt relaxed, and the range of tasks involved in the assessment day meant that we were able to showcase different areas of our skillset that may not have been seen otherwise. The day felt less rigid than other interview processes I have had, this allowed me to be myself and enjoy the process. It also allowed me to see if I wanted to work for Midland Heart and a big part of what encouraged me to accept the job offer was the initial impression of the organisation at the assessment day. The communication following the assessment day was also excellent and made me feel reassured and excited to begin the job, I particularly appreciated the welcome package that was sent to me. When starting the role, the training process was in depth and tailored to our specific needs and areas we felt we needed to cover, we had a debrief every day to outline how things were going and whether we needed any extra support. Before taking calls, we were reassured that we could take our time and ask for as much help when needed which made the process less stressful. My team leader has also been supportive in my first few months. The regular 1:1 meeting with our team leaders reassure me that if there were any issues that I faced at work I would be be supported and given guidance. I also really appreciate the regular team meetings which have helped me to learn and settle into the role as well as maintaining a good working relationship with colleagues. Being able to work part-time is also a great perk of this role, this flexibility is allowing me to complete my master's degree alongside working. Gaining experience in the housing sector while doing this has been brilliant. Joining the organisation in the 100th year has also been beneficial as there have been a range of events and activities that have made me aware of the history of Midland Heart and the work that has been done over the last 100 years.

Fair salaries, some genuine colleagues who really do aspire to support, advise and guide the customers we work with.

Good foundational experience if you want to progress in housing or social work, some good benefits (free glasses, free parking)

1. **Overbearing Management:** The management at Midland Heart can sometimes exhibit power-driven behaviour, leading to a top-down approach that stifles employee autonomy and creativity. 2. **Unreasonable Deadlines:** The organisation often imposes demanding deadlines that are difficult to meet, contributing to high-stress levels and work-life balance issues. 3. **Limited Career Progression:** Opportunities for career advancement can be limited, with management prioritising short-term goals over employee development. 4. **Inconsistent Communication:** There can be a lack of clear communication between departments, leading to confusion and inefficiency in task execution. 5. **Resistance to Change:** The company culture may resist innovation, making it challenging to implement new ideas or improve processes.