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Norfolk Southern

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58 reviews
1.0
8 Jul 2024

OST

Recommend
CEO approval
Business outlook

Pros

have not found any yet

Cons

poor training. current managers need to take courses on being leaders. the way they talk to people are horrible. there is no real training in the ost program, and has poor company culture. barely any diversity at the terminals. bunch of white men barely if any minorities.

4.0
9 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Opportunities for advancement are available

Cons

Lack of consistent direction of priorities

3.0
23 Sept 2025

Reality of the job

Recommend
CEO approval
Business outlook

Pros

Good pay and people at the operations level. The hours weren't as bad as most have said. They have made improvements in that aspect, although they can go longer in emergency situations which happen frequently.

Cons

Corporate management micromanages operations and makes the job almost impossible to do. About 300 emails each day. I was told when I reported to my actual station that if I valued structure and organization I would hate it there. Basic training for conductors is legally required but there is absolutely no training for managers.

4.0
21 Jan 2025
Recommend
CEO approval
Business outlook

Pros

great benefits, competitive pay, culture is good depending on department

Cons

can be hard to have career growth depending on team and managers, predominately white workforce

4.0
13 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Managers are nice, work life balance ok

Cons

didn't see much hope of promotion

5.0
14 Sept 2025

Great Place to work

Recommend
CEO approval
Business outlook

Pros

Balanced work/personal life Supporting managers and directors

Cons

The results are visible in a long stretch of duration (months)

3.0
25 Jul 2025

They were okay

Recommend
CEO approval
Business outlook

Pros

Not that many pros. Lots of secrets… can be political and you can learn more about what’s going on if you are liked or shunned if not

Cons

Some managers and directors are terrible at their jobs. They have outsourced departments in IT. Looking like they are doing it again looking for a merger.

3.0
23 Feb 2024

HR Manager

Recommend
CEO approval
Business outlook

Pros

Benefits, total comp, bonus pay structure

Cons

Obvious favoritism for employees, Difficult to move up

2.0
28 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Working at Norfolk Southern has been a positive experience marked by several notable pros. One of the standout aspects is the commendable work/life balance the company promotes. This balance allows employees to excel in their professional roles while still enjoying personal time, fostering a healthy and sustainable work environment. The corporate office is equipped with excellent amenities, enhancing the overall workplace experience. From well-maintained facilities to thoughtful employee spaces, Norfolk Southern invests in creating a comfortable and enjoyable workspace for its staff.

Cons

In recent times, the balance between pros and cons at Norfolk Southern has tilted, with the disadvantages starting to outweigh the positives. The existing issues with upper management's disconnection from day-to-day operations and a less competitive compensation structure have become more pronounced, impacting the overall work experience. The limited growth opportunities at certain career levels and the challenges in navigating internal mobility have contributed to a sense of stagnation for employees. As a result, the current state of affairs at Norfolk Southern suggests a need for strategic improvements to address these concerns and ensure a more balanced and fulfilling work environment for its workforce. Furthermore, an additional concern that has become increasingly apparent is the management's tendency to retain employees who contribute very little to the overall productivity of the team. It appears that some managers are reluctant to address or let go of underperforming staff, creating a dynamic where unproductive employees continue to linger within the organization. This situation has become demoralizing for those of us who consistently contribute to the company's success, as it fosters an atmosphere of inequity and frustration. Addressing this issue and fostering a more performance-driven culture would significantly contribute to improving the overall morale and effectiveness of the workforce at Norfolk Southern.

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