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      Optimizely

      Engaged employer

      Optimizely Customer Success Manager (CSM) reviews

      4.5

      88% would recommend to a friend

      (11 total reviews)
      avatar

      Alex Atzberger

      100% approve of CEO

      88% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      4.1

      Diversity and inclusion

      4.0

      Culture and values

      3.9

      Senior management

      3.7

      Work/Life balance

      3.6

      Career opportunities

      Reviews by job title

      11 reviews
      5.0
      14 May 2026

      Great place to work

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great office location and friendly team

      Cons

      Large book of business to work with

      avatar
      Optimizely Response
      2d
      Thank you so much for your kind words and for sharing your experience! We’re really glad to hear you enjoyed the office location and found the team to be friendly — that’s something we care deeply about. We also appreciate your note on the scope of the role. We know managing a large book of business can be demanding, and it’s something we continuously look at to ensure the right balance and support for our teams. Thanks again for your feedback, and we wish you all the best in your next chapter!
      5.0
      6 Oct 2025

      Great place to work

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team, Great products and Strong leadership

      Cons

      None that I can think of

      avatar
      Optimizely Response
      6mo
      Thank you so much for your positive review. We’re thrilled to hear that you’re enjoying the team, our products, and the leadership at Optimizely. It’s great to know the culture is resonating with you. We’ll continue working hard to maintain and strengthen the environment that supports our people and customers. Thank you for being a valued part of the team!
      2.0
      10 Jul 2025

      Massive Culture Shift

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teammates to work with. Good benefits. Opportunity to travel on occasion.

      Cons

      This was a dream job and dream company for a long time. Management was helpful and supportive. Everything we did together was a joy and you looked forward to meetings. New leadership has come in and all the culture that was built up is gone. This went from a Customer Success job to a Customer Retention job. Forecasting is 90% of the job, and if your forecast or renewal is not perfect...you will be looking in from outside. If you are not able to get into the NYC office frequently, do NOT expect advancement in this company. Promises for advancement will never be honored unless you are in the NYC office and cozy up to leadership. If you like long hours, micromanagement, and constant stress - you'll love it here!

      avatar
      Optimizely Response
      4mo
      Thank you for sharing your feedback. We’re glad to hear you valued your teammates, benefits, and travel opportunities during your time at Optimizely. We also hear your concerns about the changes in focus for the Customer Success team and the pressures around forecasting and renewals. We are actively working to balance business priorities with employee experience, and to ensure our culture continues to support collaboration, growth, and well-being across all locations. Your insights are valuable as we continue to refine processes and create an environment where our people can thrive. Thank you for your contributions to Optimizely.
      Viewing 1 - 3 of 11 Reviews
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