Optos reviews about "training"

Poor management. Most managers and directors have been there a long time with little experience elsewhere and little training given to managers on how to manage.

Travel was extensive and promises of reduced territory did not pan out.

Abusive Management Lack of communication Poor training Toxic work environment, Management shows preference to long term employees

Terrible managment in support department who have no background in tech. Outdated software and tools. Training processes and documentation are absolutely horrid. Micro management and power tripping through the roof with escalations all coming from sales directive. Companies' sales team members are the only ones recognized, awarded, and promoted. Sales team has grown tremendously but growth doesn't reflect the same on all other teams. Top heavy organization, don't expect to have a say in anything. Upper management will not listen to anything that any employees recommend, most likely upper management won't even know your name unless you are in their inner circle. No flexibility, with wfh or time off. Be prepared to get vacation request rejected. Workload of the team is carried by a few good workers, others slack or do minimal work. High turnover rate. 9 to 5 environment with little to no culture.

Company has fallen into the trap of being a small company that grew too quickly. Too many long time staff that don't know how to properly manage a technical division. Support software is barebones or cheapest option available which causes multiple issues for usage and customer support. Training and KB documents are scattered in many locations and not friendly to new employees. Be prepared to build all your own guides. Promotions and pay increases are minor and do not keep up with inflation. Upward mobility is fairly limited. Management has old fashioned style similar to a retail environment and treats employees as school children. Micro management and dirty looks if they see you talking to co-workers for too long. Lack of clear goals or progress, very little employee feedback or progress reports. Benefits are mediocre and company has fought hard to push employees back into office despite many wanting to work at home and is currently at a hybrid schedule. Would not be surprised if it becomes 100% in office some day. Company can be used for some tech experience but wouldn't be great for a long term role. It needs to look around and update with the times.

• Call Center environment, however customers are VERY respectful, it goes a long way especially if you’re not a “talk on phone” person. • Room for growth in other departments is a bit “hard” but only because it being a smaller, however has been constantly expanding.