SMRT Reviews

3.4

58% would recommend to a friend

(1,097 total reviews)
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Ngien Hoon Ping

82% approve of CEO

40% positive business outlook

SMRT has an employee rating of 3.4 out of 5 stars, based on 1,097 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMRT employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

1K reviews
1.0
26 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Used to be a good working environment before the influx of retired ex SAF colonels n lieutenant colonels.

Cons

Arrogant and incompetent management employed by ex saf regulars. Conduct meetings like briefing to target staffs for embarrassment. Treat staffs like recruits, scolding, insulting and threats. Management call themselves as bros or brothers, each trying to gain the affection of their boss, who is the MD. Getting rid of old staffs and bringing in new staffs who were ex saf regulars with complete no experience and paid handsomely by the HR who is also under another ex saf regular.

1.0
14 May 2015
Recommend
CEO approval
Business outlook

Pros

Forced to give a smile on the surface. Still not too bad for Non-Execs.

Cons

Situation at Ang Mo Kio Bus Depots (which affected other depots in Woodlands & Kranji) For Execs (treated worse than factory workers) - 18-hour work days, 7 days a week. Ridiculous response required to multiple SMS, Whatsapp groups from 6+ AM til 1 AM. Minimum 15 meetings per week, 4-5 meetings per day. - Non value-add discussions on Whatsapp group after working hours, requiring response. - Elitist War-mongering/Mafia mindset at Bus Ops management team, wanting 'whole world' (other departments) to report to them for their Battle Order formation. - Adversarial behavior from Bus Ops senior management with lots of shameful open infighting among senior management, treating others like 'Enemy combatants' . - Expert at ':Leading soldiers on how to charge in battle', just don't ask them what to do after the 'soldiers died' (resigned). , always fighting with managers & SM from Automotive maintenance services and other departments. No work-life balance for Bus Operations & Automotive Maintenance Services. Can't even have a proper dinner & social life, with SMS keep coming. Really pity the MD of SMRT Roads for having such vicious senior management team akin to Siberian tigers devouring Mgrs & Execs for breakfasts. Challenge remains on how is he going to tame them. - Some of above statements might be an exaggeration while under-emphasizing in others but the underlying issues are real and deeply-rooted. - Family life totally destroyed with, spouses/parents/children complaining neglect.

1.0
14 Jan 2024

Tel has Worst wlb

Recommend
CEO approval
Business outlook

Pros

No pros to be said except it’s multi racial workforce and everyone hates this place

Cons

You can go few years in and still no promotion. Well done,you wasted your youth .. 7 days shift pattern then 2 days off.. Each team has 800+ equipment to maintain per year.. most equipment can be 300m-1km away from the previous. Forced to overtime almost everyday if you want to even maintain all . Miss one equipment? Management all the way from the top blames you and asks why you have a time crunch when they know why. Overtime is not mandatory but necessary , best to avoid this place. In the end 7days 2 off becomes 8days 1 off . Supervisory tasks is also your problem, supervising your team? Only peanuts given for every time you do it, there is no raise. Your planning? You do it on your own. Someone injured? You’re fired/suspended. Now there’s an individual point system. Lateness,mistakes affect your performance grading.. No point looking forward to bonus.. A guy with only few days mc and no other issues can get a b grade . Choose who you want to work for wisely.. You’re wasting your time if you think you’re gonna learn anything properly because you’ll be thrown to bare heavy tasks on your own once probation is done. The severe lack of sleep and rest will affect your health.. There is no workplace insurance other than free gp .

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