Shopee Reviews

3.7

69% would recommend to a friend

(8,277 total reviews)
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Chris Feng

61% approve of CEO

62% positive business outlook

Shopee has an employee rating of 3.7 out of 5 stars, based on 8,277 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopee employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

8K reviews
2.0
10 Aug 2021
Recommend
CEO approval
Business outlook

Pros

1. People are generally nice, minimal/no office politics 2. Everyone is willing to share and offer help when necessary

Cons

1. Brief hierarchy of the company: Team Assistant (TA); Associate; Senior Associate; So on and so forth. If you just graduate from NUS/NTU/SMU, the entry level position offered to you will be Associate. If you're from any other local/private unis in SG, the entry level position the company deem suited for you is TA. So you may graduate the same year as your friend but they may be your superior because of your school:) These are applicable for fresh grads and majority of the teams only. TLDR, as a TA, you're basically everybody's assistant. You take instructions from anyone above your "rank" 2. Your day end at 7PM, so naturally you will miss your usual dinner time with your family and friends taking into consideration the travel time. (Timing can never match with your friends unless they starve and wait for you) 3. OT is norm and not paid (you feel elated when you're able to get out of office on time and still see bright sky lol. dont try to plan anything outside of work cause tasks are unpredictable and you may be given a task at 630PM and they expect you to complete asap) 4. Managers check in with you time to time and after sharing your concerns, work are still given to you (mgrs check for the sake of checking, they also need to report mah) 5. People are still working on leave/after office hours. Receiving messages and emails at 12AM? norm 6. If you speak chinese a) awesome cause you can 'blend" in easier and mgrs are generally glad to hear that you speak their mother tongue language b)boo cause you need to help your non-chinese speaking teammates (not their fault btw) with their work AKA translation. ppl from other teams will prefer to seek help from you than your teammate since they can communicate better with you in their language 7. No clear career progression, job scope not defined (always doing work with no background given) 8. Turnover rate high. around half of my teammates has left after staying for less than 6 months or before their 3 months probation. The burnout is real:) 9. Work is extremely manual. Time spent on Crtl C + Crtl V takes up your whole day, thats why the company needs TA 10. The only time you get to interact with your teammates is lunch time/ team bonding session (usually held after work but will still attend cause FOMO)

1.0
29 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Soaring stock price. Especially if you joined early.Trust me, most of the seniors there are only staying to vest their stock which grew 10x to 20x over the past couple of years. They stay for the stock/pay - which is a great, and maybe only, “pro” Hands-on experience since it’s still a start up company and has a much leaner process vs bigger companies.Your work probably has bigger revenue/growth impact vs biggercompanies. This pro could also be a con depending on your preference e.g. If you don’t want to do trivial work.

Cons

Horrifying culture that trickles down from the leadership. Horrifying. Period. Especially if you’re not used to hard-core a Chinese company culture. Just imagine the worst and that’s what it is. Employees are told to prioritize what’s best for Shopee over what’s best for yourself, unless it’s a “life or death” matter. Actual quote from the Csuite. Sound insane? True story. Not much to learn. Is there a strategy other than (1) Exponentially expanding to other markets burning cash, or (2) Endlessly hiring juniors to do the operational, manual, boring work vs actual tech innovation? Maybe. But if there is, it’s clearly not communicated down to the juniors. Sky high turnover rate. Most sensible people come in, get a shock, leave (many people leave even before 3 months probation out of pure shock), or constantly try to leave. Have you come across Shopee employees who are not actively trying to leave? Probably waiting for their stock to vest.

2.0
4 May 2021
Recommend
CEO approval
Business outlook

Pros

- Learn a lot. But because so many things happening at once. Can't learn 'properly' - Really smart, capable people are in key positions. But too few middle management layers that everyone has to double-hat / hold too much responsibility - Glam on being in unicorn industry that does well in pandemic

Cons

- There is literally no "off peak time": Ridiculous amount of OT, expecting employees to make personal sacrifices for the company, and management are nonchalant about it. (Many staff still regularly working WHILE ON LEAVE) - Messy teams and systems. Lots of unnecessary ambiguity (e.g. waste too much time and added stress trying to find the right people to talk to in the company / unclear whose role is what), wasted double work being done (same thing being done by more than 1 team) - Micro-management: Doing >50 slide powerpoints for multiple management meetings weekly - Management likes to ask staff to predict the future, then often times question the predictions once best effort guesses are made - Cares a lot about its reputation but does little to really address the root problems that cause bad reviews / crises in the first place

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Shopee Response
4y
Hi current employee, we appreciate you for taking the time to leave a review. We recognise that you have had a negative experience as a Shopee employee, and would like to assure you that we have taken note of your concerns. At Shopee, both our work and well-being are important to us. We seek to ensure that our team members are well supported in both areas. As the Shopee team grows bigger with each day, so does the expectations we set for our senior leaders. This is why we prioritise continuous learning for our managers via key Learning and Development initiatives, to help them better lead and guide our teams. We would like to hear more about your concerns and suggestions on how we can improve the overall employee experience. Please feel free to reach out to us, and drop an email to [hr.experience@shopee.com]. You are also welcome to reach out to your team’s HRBP to further this conversation. Thank you!
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