SimpliSafe Reviews

When I read this review, I wanted to personally address your comments. I’m not sure if you are a current employee or past, but I don’t want anyone feeling the way you described while working here. If you’re a current employee, I hope we can turn this around. If you’re a past employee, I’m sorry we didn’t do better. This is good feedback on the confusion with our equity program. I’m concerned because some of your facts are incorrect and this means we aren’t doing enough to educate participants. If you’re a current employee, come to an equity info session so we can go over all the finer points. Some of the basics -- like how an exercise price (which is set) differs from share prices (which are not static) -- are, in fact, standard practices. Admittedly we know equity can be confusing, especially if you are new to a private-company equity program, and we are working on improving our communications and investing in giving candidates and employees clarity. I’m saddened to hear your point of view on the executive team’s dedication to our products and our Mission. This tells me we could do better to make the work of our executive team more visible in our remote environment. This also pertains to your comments about H+F. For more than 30 years, H+F has established a well-deserved reputation for being a collaborative investment partner and, that too has been my personal experience and observation in my time here. As you may be aware our founders, Chad and Eleanor Laurans, are also active Board members, and they continue to keep us grounded in our mission: Every Home Secure. The return to office issue is a tough one as there is no playbook for these times. Like many other tech companies, we are listening carefully to our employees and experimenting to find what makes the most sense for different teams and thus us as a company. For now, though, we’re still mostly remote and we’re planning for a hybrid model where we experience the best of both work from home and collaborating in person. If you’re a current employee, please reach out to the People Team (or me personally) so we can continue this dialogue. We really do want people coming to work feeling fulfilled and motivated. There’s always room to learn and do better, and we are no exception. With gratitude, --Ai-Li Chief People Officer

Thank you for your feedback. I’d like to address a couple of points you raised. First, we’ve invested heavily in learning and development over the past few years, including LinkedIn Learning for all employees and quarterly training for our people managers. Additionally, our engagement surveys consistently show that SimpliSafers feel extremely supported and valued by their direct managers - and these are consistently among our strongest scores as a company. Finally, one of our values is to lift as we climb, which comes to life in our talent management program, career development resources, and the mentorship programs we recently began to pilot - all focused on helping our employees build their careers here.