The workload in the implementation department requires employees to work over 50 hours a week, which is basically exploitation. The performance metrics for the mid-market segment is ridiculously ambitious given the challenges posed by our client base and the internal processes, which demand urgent improvement. The company places extremely hogh expectations their employees, resembling a larger corporation, but it is only a startup with too many limitations and product issues. There's a strong emphasis on achieving metrics (they only care about the numbers), and I believe that a more balanced approach is needed, Leadership faces difficulties in addressing these challenges and sometimes tends to place blame on the consultants. Additionally, the company has been dealing with financial difficulties, particularly in Q1 and Q2, resulting in layoffs across various departments, including HR. It appears that they are willing to make these cuts to improve their financial metrics. One issue I've observed is that instead of focusing on resolving the root cause of their lack of a solid product, which requires testers, they hire people who can do AI instead. Furthermore, there's a delay in delivering requested features, with the emphasis primarily on sales efforts. This might contribute to client dissatisfaction and attrition rates. In my opinion, there's room for improvement in aligning the company's goals with its actions and ensuring a more supportive work environment. If considering a position at this company as a PM, Implementation Specialist, or Solutions Architect, I would recommend thoroughly evaluating your options and considering whether being measured with impossible metrics and being at risk of losing your job every single quarter aligns to your expectations.
