Trade Mastermind Reviews

Firstly - ignore all the 5 star reviews: these are left by staff members under duress - I personally witnessed this whilst working there. If you thought toxic, disorganised and dysfucntional workplaces didn't exist and were a thing of the past, think again. I was a firm believer that companies had embraced people values, culture had moved on, toxic workplaces no longer existed, and 1980s boiler room sales people were a thing of the past. How wrong I was. This company is the type of thing you read about in bad news and law suits - disorganised, toxic, chaotic, no clear purpose, no operational processes, no governance, no training materials, no new starter induction, no organised meetings, no meeting rooms, no HR or people policies, the bare legal minimum for paid holidays, working hours of 8am-6pm, no IT department, no IT equipment, no People/HR department, absolute zero regard for data protection, no CRM, no systems, zero tools to get your job done, no flexible working policy, no working from home, no parental leave, no sick pay should you genuinely fall ill, constant micro-management and undermining of every task you do, employees back-biting and undermining each other constantly, zero trust amongst colleagues, dull working environment, and unhealthy and unsustainable levels of pressure and toxicity. The main driver for all of the above is two-fold: a CEO who lacks any clear direction or basic understanding of how a company operates, as well as a small C-suite team/directors who are too fearful to say anything or change the culture. What this results in is a top-down, toxic culture throughout the company, breeded by the CEO. If you're applying for a role in this company, be aware that the CEO nor HR understand anything other than brute force, high-pressure sales tactics. The company is not ready for operations, governance, IT, HR, customer experience, marketing, etc - none of these functions truly exist. No matter what your role, junior or senior, your job will eventually boil down to one thing, and one thing only - basic admin tasks to bring cash in. You'll find numerous videos of the CEO online on YouTube - a couple of points to note: the person you see in the videos is not the same person you will meet in real life. The videos are all for publicity and to portray a positive image. Secondly, you'll note in the videos how he constantly mentions that the staff aren't following "the process". This is hilarious, given that there are NO processes because decisions are made on a whim, with no thought or logic, no data behind the decision. It was not uncommon for decisions to be made, changed, remade, and rolled out all in one day, only to be changed the next day. The longest period I witnessed a process exist for was a full four days before it was scrapped. I used to call these "toothbrush ideas" - ideas the CEO would randomly think of whilst brushing his teeth in the morning and thought they were a good idea. Finally, there is ZERO job security here. I witnessed numerous staff members being asked to leave on the spot, for something as minor as dress code or for speaking up in a meeting, or questioning something. Save your career, mental health and sanity and don't be tempted by the salary and smiles here during the interview process.

This is THE most dysfunctional and difficult environment I’ve experienced in my career. What is presented during the hiring process bears little resemblance to the reality of working here. From day one, it becomes clear there is no real operational structure, no clear governance, and no meaningful training. Roles are poorly defined, expectations constantly shift, and there is no framework in place to support people in doing their jobs effectively. Instead of being empowered, employees are heavily micromanaged, with decisions frequently overruled or dismissed outright across the team at all levels. The working environment itself is extremely poor. No positive culture, constantly hearing team members talk badly of others then be pleasant to their face. There is little consideration for employee comfort or productivity. Combined with this is an expectation of very long hours, including weekends, which is not made transparent upfront. The reality of the workload and culture is very different from what is described during the interview process. One of the most concerning aspects is the culture among staff. There is a noticeable lack of trust and teamwork. Individuals do not support each other, and there have been instances where team members have openly admitted to giving incorrect information to colleagues or even managers to make others look bad or make their jobs harder. This creates a hostile and unhealthy atmosphere where people are more focused on self-preservation than collaboration. The environment overall feels chaotic and reactive. Projects are started without clear direction, abandoned midway, and then revisited with completely different priorities. There is no consistency, no long-term thinking, and no ownership. As a result, it is nearly impossible to complete meaningful work or see anything through to a proper conclusion. Staff turnover is extremely high, including at senior and management levels. (90% last year and this year and entire training group left within a week in March). Experienced professionals come in with the intention of improving things but quickly leave once they realise how disorganised and unsustainable the environment is. This constant churn only adds to the instability. There have been recent reviews on other platforms showing how cruel the CEO has been to people outside of the office. One day I witnessed staff members being forced to report Google reviews so they were removed quickly and also where staff members are forced to place positive reviews on other platforms and Glassdoor to give a better impression of the company. I also witnessed multiple times where customers are ignored or forced through their 7-day cooling-off period and then threatened with a legal process as the CEO refuses to refund them. Leaving the customer liable for the entire training package, which could be anything up to circa £50k. If you are expecting a role that aligns with your skills or offers professional growth, you are likely to be disappointed. Much of the work becomes reactive and administrative, regardless of the position you were hired for.