I applied through an employee referral. I interviewed at Apple (Atlanta, GA) in May 2013
Interview
3 step interview process with skype and or Facetime as a communication vehicle. Process focuses on customer service, the technical skills are good to have but the customer service skills are a must
Interview questions [1]
Question 1
How would you handle a tough customer service issue
Straughtforward process- the usual questions about the company and situational questions. They asked some problem solving questions also. Be prepared for the situational questions and to describe why you want to work for apple
I applied online. The process took 4 weeks. I interviewed at Apple
Interview
Hard interview, only because I didn’t prepare properly. make sure you study before time. Especially of how to reboot things from emails to apps. Also, having experience in tech support would make this interview breezy.
Interview questions [1]
Question 1
How would you re-send an email that is not working the first time
It was a little intimidating to be led through the building and be unaware of who would be in the room with you when you interview. Definitely increased the nerves.
Interview questions [1]
Question 1
How would you handle a frustrated customer who has spoken to multiple advisors?