I applied through a recruiter. The process took 1 day. I interviewed at Capital One (Richmond, VA) in Apr 2014
Interview
1 phone interview - case interview.
Interview questions [1]
Question 1
Phone case interview: The company has an online document centre which keeps track of all of the info about its customers. We offered our customers a free option to enroll in e statements and stop receiving paper statements. The enrollment numbers are below our expectations. We want to launch a marketing campaign. What are some of the factors that you would consider to design such a campaign? List them and briefly explain.
Now, I have some data for you. The marketing dept has determined that it would send across 150,000 emails to customers based on two different strategies. Each email costs 25 cents and the lifetime savings for each customer enrolled will be $20. For the first strategy, the customer receives a one time statement credit of $15 and under the second strategy, the customer receives a credit of $5. Which strategy would you prefer and why?
When asked about response rates, the interviewer gave response rates of 15% and 10% for the two strategies.
I applied through a recruiter. The process took 3 weeks. I interviewed at Capital One (McLean, VA)
Interview
It was a case interview with practical questions along with a typical STAR interview. Some of the interviewers were very nice, some were short and on the rude side. We had to calculate for example if a transaction over the credit limit would be allowable or not or decide whether to roll out a certain campaign. If you are not familiar with the industry it can be tough.
Interview questions [1]
Question 1
Would you allow a transaction over the credit limit. They provided numbers for you to be able to calculate it.
I applied through a recruiter. The process took 4 weeks. I interviewed at Capital One (Richmond, VA) in Apr 2015
Interview
First a phone call with the recruiter followed by a phone case interview which was pretty simple.
Power day at their campus included 4 interviews- 2 cases plus 2 behavioral. Behavioral interviews are the most straightforward interviews on earth. Three straight questions are asked with an expected STAR format answer. Cases are adaptive in that the difficulty of cases will increase as you answer questions correctly.
Interview questions [1]
Question 1
Tell me about a time when you had to anticipate a problem and resolve it before it became an issue.
Tell me about a time when you had a difficult team to deal with.
I applied online. The process took 4 weeks. I interviewed at Capital One (Richmond, VA) in Apr 2015
Interview
screening call from HR, then a phone case interview from a senior manager. And I was be invited to the onsite interview on Virginia. The whole process is great and HR is really helpful. Unfortunately, I didn't been asked to stay for the additional interview at afternoon. I received the rejected phone couple days later by calling from HR. They appreciated all the interviewees. It's a pleasure experience.
Interview questions [1]
Question 1
phone screening interview question is typical call center and customer volume. Simple math calculation.