I applied online. The process took 2 weeks. I interviewed at Capital One (Plano, TX)
Interview
Applied online and took the assessment which was straightforward but not too easy. Application status changed to "scheduling phone interview" a couple of days later, I then missed a call a couple of days after that from their recruiter, I called back the next day and had a very brief phone interview about my availability and more detailed description of job, we then set an in person interview for that week. The interview lasted about an hour and I spoke with two different hiring managers about the position. It was simple behavior questions and they wanted details about my skills that for the position. They were both really nice and easy to talk to! My application status was "scheduled for In person interview" the whole time until they called me a week later with an offer.
Interview questions [1]
Question 1
Name a time where you had to tell a customer something difficult.
I applied online. The process took 3 weeks. I interviewed at Capital One (Chesapeake, VA) in Dec 2018
Interview
I applied online. Received a invitation to complete a one way video interview where they ask a few questions. Give you time to prepare your response and then record your answer. The recruiter liked what he heard and invited me for a face to face interview on site. There were two parts to the interview. One part was in the STAR format and the other was a job fit interview. My interviewers made me feel very welcome and comfortable. Took a while to get a response due to the holiday season.
I applied online. The process took 5 days. I interviewed at Capital One (Richmond, VA) in Oct 2018
Interview
Fill out app /assessment online, if chosen recruiter will call you, pick interview day and time. Interview was one on one and asked 4 questions- use STAR method to answer
Interview questions [1]
Question 1
Name Ways you multi task, name a time you had a problem with a customer, name a time you had to deliver bad news to customer/ coworker, name a difficult situation a customer gave you
I applied through an employee referral. The process took 4 weeks. I interviewed at Capital One (Glen Allen, VA) in Jun 2018
Interview
The process was very different from what I was used to, but nonetheless very helpful. I first applied about a month ago and then received an email within a week stating they’d like to move forward with my application and sent me a link for an assessment. The assessment is pretty much just a call center simulation and you’re answering fake customer calls where they test you to see what type of things you’d say to the customer and how diligent you are with accessing multiple softwares at the same time. This is timed. Then after about a week I received another email to do a video interview where there were about 5 or 6 behavioral/situational questions they ask. You have 3 minutes to prepare your answer and then 3 minutes to record your answer. After about 3 or 4 days I received a phone call from my recruiter to discuss the position and it’s pay. We then set up an in person interview for 2 days later. The interview was very straightforward and it was star formatted questions. My interviewer was very polite and friendly she made me feel as if I was already apart of the team. We had small talk in between questions, and before and after the interview started, which made me very comfortable and welcomed. Just go into the entire experience with an open mind and always be yourself. The people at Capital One want you to be successful within the role you’re applying for so they give you as much advice as possible and prepare you greatly for the interview. That goes to show the amazing culture of Capitals One.
Interview questions [2]
Question 1
Tell me of a time where a customer did not adhere to store policy and what did you do? How did the guest respond?