I applied online. I interviewed at H&M (Warsaw, Masovia) in Apr 2019
Interview
It took 3 hours
The first stage was group assessment. During this type of recruitment you should create your own company and do some easy stuff.
After you have one to one conversation with recruiter.
Interview questions [1]
Question 1
Previous experience, are you conflict person or not
An interview process reviews applications, conducts structured conversations, evaluates skills and culture fit, gathers feedback, and compares candidates to identify the strongest match for the role within organizational hiring goals.
It was very light asked me basic customer service questions, my history of customer service and what my schedule would look like. You first walk in asking for the manager, they find the manager and you follow them as they escort you to their little office and conduct the interview in that space.
I applied online. I interviewed at H&M (Chicago, IL)
Interview
The process was relative easy. They are very friendly and responsive during the recruitment process. They also included and an basic assignment to evaluate customer service skills and during the interview they performed and quick role play as well.
Interview questions [1]
Question 1
Bakcground and previous experience.
How would I handle a escalated customer?