After applying online, I got a call about a week later which consisted of a quick phone interview. I got asked questions like "why do you want to work with the company", nothing major. When we both decided I was a good fit, we scheduled an in-store interview for about a week later. The in-store interview was actually fun - I sat down in the office with two managers and they took turns asking questions. I wouldn't call it informal, but they made me feel pretty comfortable. I'd say the entire application process was good.