During the phone simulation my computer screen kept jumping form small to large and the system wasn't responding to my response. I was told by UHG to call SHL who runs the test. To see if they could reset it. SHL stated they couldn't because I finished the test. If I would have exit it out they could have restarted it from where I stopped. I ended up failing the test and can not reapply for 6 months.
Interview questions [1]
Question 1
If you have computer problems exit out before you go further.. SHL will not help you once it's complete
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
