I applied online. I interviewed at UnitedHealth Group (Charlotte, NC) in Nov 2012
Interview
Filled out app online, called in for an interview 2 days later. Business dress is VERY important to them. Receptionist came up and said she didnt like my shoes and wanted to send me home to change them.. wtf. You will also be sent home if you dont bring a copy of your resume. There are two separate interviews. Had an appointment to be interviewed at 11 am it was 3:45 pm before I was even spoken to, then waited over another hour for the second interview. Get there and you sit in the lobby with 20 other applicants and just wait, and wait, and wait. Was not offered a break to eat, almost felt faint. And they didnt do one interview for over an hour and a half around lunch time, bet they were break. Oh, and if given the job, they drug test on the spot.
Interview questions [1]
Question 1
they ask a lot of questions, giving you call senarios and expect you to know the answer... with out being trained.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
