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      UnitedHealth Group

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      Customer Service Representative Interview

      17 Apr 2013
      Anonymous interview candidate
      Costa Mesa, CA
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Costa Mesa, CA) in Apr 2013

      Interview

      I initially applied through a 3rd party website. As soon as I completed the online app I was sent an email to complete an online assessment. Finished, than a couple days later I was emailed to schedule an in person assessment, which was just going over our uploaded resume and making sure to double check our online app and to print it out. After that we did a online test which was testing our basic computer skills. Once I was done with the test the recruiter scheduled a phone interview with me before I left. Once I was done with the phone interview the recruiter (She was realllllly nice) advised me I will be contacted further if they decide to further my application. And later that afternoon I received a phone call to schedule an in person interview. When I went in to the interview there were 3 Supervisors/Managers there asking me typical behavioral questions. situational and reaction types of questions. I believe everything went really well, However a few days after that I received a phone call that the next training classes are full but they would like to place me as a stand by in case someone doesn't show. I would receive a phone call the same day class starts and I need to be able to be there within the hour. I declined, as I advised the recruiter I need more notice. I would also like to give my current employer a 2 week notice. I didn't feel leaving my job now to remain on standby in the event something MAY happen is not smart. She was understanding and states she will contact me when there is another class available. With that said, Did I get the job? I have no idea =) But have no fear I will continue where I am now..Makes me wonder with a company who has these job openings wouldnt they have an idea how many employees their looking to hire..and have enough classes ready to go? It would be much more efficient and def more respectful of the potential employees.

      Interview questions [1]

      Question 1

      Not any difficult questions. Questions are like: Have you ever been in a situation where you made a hard decision, had an irate customer? etc
      Answer question
      1

      Other Customer Service Representative interview reviews for UnitedHealth Group

      Customer Service Representative Interview

      27 Jan 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.

      Interview questions [1]

      Question 1

      Explain a situation where you had to assist an unhappy customer.
      Answer question

      Customer Service Representative Interview

      16 Dec 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.

      Interview questions [1]

      Question 1

      General customer service experience on my resume, if I had any insurance experience
      Answer question

      Customer Service Representative Interview

      5 Nov 2025
      Anonymous interview candidate
      Port St Lucie, FL
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025

      Interview

      Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.

      Interview questions [1]

      Question 1

      Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
      Answer question
      1

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