Corporate IT Technical support

Location :Singapore

Office :1 Wallich St, #20-01 Guoco Tower, Singapore 078881

● Provide on-site and remote tech support for Airwallex employees and contractors, on macOS and MacBook support, and Windows software and PC support.
● Provide software support and troubleshooting on macOS and Windows OS
● Use basic hardware troubleshooting skills - quickly able to debug common problems with windows and Apple hardware and computers
● Strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.
● Provide AV support for our meeting rooms, event spaces and office technology
● Conduct new hire IT onboarding events every week
● Refresh off boarded laptops and ready for reissue● Basic administration of one or more applications - Google Workspace, Slack, Okta and troubleshoot
● Write exceptional documentation and support knowledge guides - clear, concise and easy for all audiences to understand and act on
● Handle complex requests and triage and prioritise - escalating where absolutely necessary,
● Thrive in a startup environment – managing ambiguity and working with various teammates and teams to get things done regardless of hierarchy
● Be a local point of contact and represent the IT team to vendors, employees and contractors.
● Reasonably lift common IT equipment such as monitors and desktop PCs and hardware for desk moves or installation as needed or required.

Requirement :

● Exceptional customer service and hospitality skills
● Strong communication skills - written and verbal
● Great documentation skills – you can document your work to a high standard
● Experience with supporting and troubleshooting common MDM applications – mac and windows
● Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
● Strong Slack and chat support
● Strong knowledge of Google Workspace and Slack basics
● Strong technical troubleshooting skills - hardware and software
● Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi,
● Experience in high growth multinational tech companies – understanding of different cultures,
● Strong ability to multitask and work on multiple competing priorities

Office locaion : 1 Wallich St, #20-01 Guoco Tower, Singapore 078881

do IT onboarding and troubleshoot laptop PC/ Macbook + debug software (Google workspace/ Slack/ Zoom/ Chrome)

Pay: $5,088.61 - $10,500.00 per month

Work Location: In person