All cons.
Toxic people who keep getting promoted, promoting their friends so they place is overall run by under qualified, unprofessional, gossiping, bullies.
I've never had such a terrible/toxic job and hope to never have one like it again.
Ops managers with no previous Ops experience (and you can definitely tell), TL's who refuse to do shift work like the agents (24 hour project), but then bully agents for not coming in after months of night shifts without a weekend off in nearly a year - morning shifts and weekends off are kept for the favourites.
You're only promoted if you're open to going on nights out with said TL and gossiping/talking down about every agent on the floor.
Call people terrible terrible names behind their backs and then are nice/passive aggressive to their faces.
Senior QA position created and given to someone who had several complaints about them bullying to wellness coaches who have zero say to management/HR.
Anyone who has left this job is scarred by the people - not the job itself...
AVOID it's so hard to get out of the job once you're in there too!
