The Good, the Bad, and the Ugly... - Account Manager Capital One Employee Review

3.0
7 Nov 2018
Recommend
CEO approval
Business outlook

Pros

The benefits are great, the option to WFH is awesome too, the pay is pretty competitive and Cap 1 truly seems to care about their customers. If only they cared as much about what their employees feel as well.

Cons

Not a lot of power to make the decisions we feel are appropriate. Also the time restrictions are ridiculous. We are not in elementary school anymore. I shouldn't feel like I can't go the bathroom when I NEED to, not when I'm told to. Also, when I feel I need to work on an issue for a customer, per their motto, "Do the right thing", I should have the power to do so.

Explore other reviews about Capital One

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

office, interesting work, and people

Cons

your role depends on placement

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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