AVOID Like the Plague - Call Center Representative H&M Employee Review

1.0
22 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Coffee machines and chatting with colleagues. Gym membership discount and free ten-minute massages once a week by a trained masseuse.

Cons

Avoid this company like the plague. From January 2020 to April 2021, I endured abysmal pay, a management team that actively disregarded staff well-being, and a soul-crushing work-life imbalance that routinely demanded six-day weeks (often with only one day off between weeks). This is a company that fundamentally disrespects its employees – we were all texted after 2020's Lockdown was announced to come into the office, with pre-booked taxis. It was only after an article was published in Edinburgh Live that we were allowed to work from home and then they shamelessly tried to make staff pay more for the privilege of decent home internet/devices to work more efficiently during a pandemic. Add to that a constant barrage of abusive customers and the indignity of timed toilet breaks, micromanaging and immense burnout that you never recover from until you leave. As a "thanks" for our dedication and hard work during a pandemic, when a pay rise was the bare minimum we deserved, they offered a tokenistic pizza party. If you value your mental health, I strongly advise you look elsewhere.

Explore other reviews about H&M

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice team members, fast paced enviroment

Cons

Entry level with low pay

2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Job had potential growth when company was in a healthy state, ability to move into different career paths internally, pay is competitive, discounts on clothes a plus

Cons

Company lacks ability to adapt and evolve with market which has resulted in poor sales, mass layoffs, constant restructuring of positions, putting people in positions with limitedexperience and setting them up for failure consistently, poor leadership, lack of accountability and ownership, bonus structure poor, work life balance non existent if you are in an operations role.

See reviews by: Helpful|Rating|Date|All