Pros
- No micromanagement from managers with regards to customer approach - Great support with customers from higher-ups. Support with regards to hostile customers was beneficial - Good benefits in terms of pension and insurance - Flexible hours
Cons
- Salary is much lower than colleagues in EMEA. - Salary and benefits are also lower than average in the Dublin market. - Bonus is less of a bonus and more of the remainder of your salary being paid out. - No meaningful pay rise was paid out in 2021, which impacted take-home pay during times of rapidly rising inflation. - Customers were very tough to work with sometimes; with some being hostile and rude. Had a number of customers openly swear towards me during services and question the competence of SAP experts due to communication issues. - Customer Technical Quality Managers were often unable to present customer objectives to us and also lacked ability to effectively plan services. - Lack of a definitive training and development plan. - Training material is often cumbersome and near impossible to find in times of urgency with no clear resources available. - Senior team members would hold back training materials to increase their productivity rather than ramp up colleagues. - Senior team members would also be double or triple booked on services, causing services to be unavailable for junior team members to develop their skills and knowledge on services. - US and Latin American shifts were assigned to engineers with very little noticed - Awkward work environment at times, due to an almost high school like dynamic - almost bullying in some places. - In addition, some older colleagues were bordering on harassment to younger employees in the company; particularly female associates and interns. - Heavy competition between managers which can be disruptive.