Started from the top now we're here - Customer Support Sprout Social Employee Review

Support leadership doesn't listen to direct reports enough. Then they're surprised people are unhappy. Transparency is supposed to be a value here but isn't practice by this leadership team. So much gossip from the leadership team about their direct reports. They think it doesn't trickle down but it does. No career growth unless you want to stay in support the whole time. They'll point to the same 3 people who have been promoted to roles outside of the team as some sort of win for them. Those people did all the lifting themselves with minimal help from any of the leaders on the support team. At that point you might as well go look for a new job because the pay is also below average.