Dead-end job - Winning the lottery. Competing against Account Executives. - Inside Sales Representative UPS Employee Review

1.0
10 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Easy job. Nearly impossible to get fired. Okay pay - $18.50 per hour and if you hit "plan" you get about $3,300 per quarter (minus tax). About 5% of the office gets more than $4,000 per quarter in commission. Some people get $0 per quarter. Most i've seen is $12,000, but that is one in 225.

Cons

You have three weeks of training because the turnover is so high that they consistently need to replace all the employees. It feels like a prison - no windows and no socializing for three weeks. Essentially, once you leave training you enter for a drawing in the lottery. Either you can get in the greatest territory in the building because the guy got promoted, or you fall into the worst territory that is so far behind that no matter how much time you spend trying to catch up you have no chance. They tell you the commission is uncapped, but it is definitely capped - and they will do anything to avoid you from earning more money. They feed off of "cultivations" which are instant gratification sales - where the director and managers give you high fives and awards. Then, in three months when the "cultivation" doesn't match what you predicted, they get upset at you for cultivating too much... but they wanted you to do it in the first place. They hire anybody at this place. Half of the building has no personality. They tell you that you can get promoted in 3-6 months, but that is if you want to go to the worst territory in the US and drown as an Account Executive. Once you're an ISR, it is also nearly impossible to move laterally to a different department in the company. And, you will HAVE TO relocate unless you wait five years for an AZ territory to open up, which the entire office applies for. Majority of people are unhappy and are trying to leave. They said they were implementing a new call recording and screen recording software which will just make their (already high) turnover increase. You can't handle accounts that ship more than $40,000 per year, and the second it does - an AE takes the account from you and all that work you did is gone. If you want to make money, you have to try extremely hard - where as a job at a different company would make 5x as much money.

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5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Great pay & good equipment to use

Cons

Tough work. Long hours. Very corporate.

5.0
3 Jan 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay is excellent .health care is 100 % paid with 100 %coverage...with exception to eye and dental which is about 70%..coverage...pension is outstanding..full package with wages and benefits is worth 130,000 yearly..without a college education I am grateful for the standard of living UPS HAS AFFORDED ME AND MY FAMILY!...and with 27 years of service I now get 6 weeks vacation with 8 sick days..and 9 paid holidays...we work hard like many people in the work force but we are well compensated!.

Cons

The only con is while your children are young you give up a lot of family time..I never got to watch my kids play sports and missed a lot of their growing years...the job can be hard on your home life but if you can make it through those years you and your family will enjoy the financial freedom that UPS provides...and now I look forward to a prosperous retirement!...so hang in there all you young drivers...

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