Manager - Ad Ops (Concierge) - Anonymous employee Zillow Employee Review

5.0
3 Feb 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Outstanding benefits, working for a cutting edge tech company that is revolutionizing Real Estate, opportunities for internal growth and on-the-job training resources/classes, fair pay, and opportunities to work in other offices.

Cons

Work/Life Balance is harder to achieve purely because the program is so involved, and needs to cover a huge range of hours. The program grew at an enormous rate, and sometimes it felt like we were all in the dark on recent changes being made.

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Zillow Response
9y
Thanks for the feedback and I'm glad the vision, growth, and opportunities were a high point for you. You're right that PAC hours of operations cover a large operating window, so we can best serve both the consumer and pro side of our marketplace. That said, work/life balance is crucial to a highly productive organization, so we're looking at optimizing our team ratios, shift coverage, and how our management team is structure in early 2017, to help ensure we continue to do right by all sides. Happy to hear more of your feedback, shoot me a note at jrg@zillowgroup.com if you like.

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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