Client Engagement Specialist - Client Engagement Specialist Zillow Employee Review

5.0
11 Dec 2017
Recommend
CEO approval
Business outlook

Pros

There are so many positives about this job and company! The people that I work with are kind, caring, and always willing to help. They truly value your opinion and listen to what you have to say here, which I have never experienced before at any other job. Also, they offer incredible benefits (PTO, paid gym membership, good health insurance), and the stocked kitchen full of free food is also a plus!

Cons

The work is extremely monotonous. Thankfully, the culture in the office truly makes the repetitive nature of the work tolerable. Also, landing on a team that has weekends off is difficult and take a while to achieve because everyone wants to have weekends off!

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Zillow Response
8y
Hi, thanks for this great review. I'm glad Zillow's environment makes you feel valued and that your team helps you power through days where the work can seem repetitive. The work you do is vital to the happiness of the consumers and the success of the real estate professionals who use our marketplaces, so thank you for your hard work! -JR Gast, VP Client Experience.

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CEO approval
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Pros

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Cons

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2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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