Not what they used to be - Sales Manager Zillow Employee Review

2.0
20 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Amazing location, benefits, snacks, social events, etc. This is now the expectation of tech companies in Seattle, and they keep up. More importantly, a chance to be part of the most influential company within an industry is a great opportunity. Growth, multiple departments as opportunity for change and learning, future career-benefiting relationships. These and the friends you make are what keep you there at a certain point. There are many agents and brokers that see great success because of their advertising with Zillow Group. It really does work, when they work it.

Cons

The problem is with the man in charge of the sales organization. He does not align with the values of the company. He is dishonest. That's actually the nicest and most professional way that I can say it. While I was there, and since I left, I have watched him destroy the careers of, push out, and ridicule some of the most talented salespeople and sales leaders that I've worked with. I had many 1 on 1 conversations with him over the years that left me feeling sick to my stomach. The way he views and treats the people whom are "beneath him" is not representative of how the CEO thinks or operates. So many talented people have left within the past couple of years, but not him. It begs the question; what does he have on them? I have no idea why he hasn't been pushed out, but he's destroyed a great thing.

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Zillow Response
7y
Thanks for your review. We appreciate everything you did for Zillow Group, and your recognition that our business works for agents and brokers. As the senior leader responsible for the sales team I take your feedback on leadership seriously, and while I am not exactly clear on which sales leader you are referring to, would welcome the opportunity to listen to any feedback you have. We are always looking to improve, and as we grow we continue to refine our approach and practices. Reach out to me at gregs@zillowgroup.com if you are open to a conversation.

Explore other reviews about Zillow

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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