Great company, but PAC is a disappointing department - Client Engagement Specialist Zillow Employee Review

Unfortunately, the cons of working in PAC seem to outweigh all the benefits the company has to offer. The company is headed in a great direction and does have a bright future, a lot of which depends on what the PAC department does, but they're not set up to fulfill this vision yet. The department is incredibly understaffed, particularly on weekends. This creates a negative environment because we are not living up to our promises and are setting ourselves up for failure. It's hard to remain motivated when you there are times that you simply cannot succeed, just because there are not enough people to do the job needed to be done. On days when the department is not running hours and hours behind schedule, there is still the problem of the job just being mundane and monotonous. For some, it may be an ideal position because it isn't the most mentally challenging job (though it is mentally draining), but for others with more ambition it can be a bit too simple. The Denver office, while growing, does not offer a lot of opportunities for growth in other departments, unless you're wanting to get into a sales role. Most of the job opportunities available will be at the headquarters in Seattle, which is unfortunate for those who do not wish to relocate. There are many other headaches that come with working as a Client Engagement Specialist, such as poor communication and lack of transparency at times, but right now the biggest issue is just the fact that the staffing levels are not set up in a way for us to do our jobs the way we should be doing them. They preach about a 6 Star experience for Beth, yet there are times that we're delivering a 1 star experience, if that. If the company has a specific vision, we should not begin executing it until we can do so in a way that provides our consumers with the service they deserve.