Company changes make sales reps expendable - Sales Executive Zillow Employee Review

2.0
4 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Perks, great insurance, relatively flexible PTO once accrued.

Cons

I eventually left because the most valuable portion of my territory was removed in a 24 hour period. We were not told of this change. After being a successful sales rep for 3 years I came to terms that I would not be able to be successful with the current state of the company and the tools that were available to me. Because of the limited opportunity, the culture on sales floor went from a "One Team" environment to a "do whatever it takes", even at the expense of the people sitting next to you. Increasing drama and paranoia among reps, even what I would equate to stealing from each other. The reasons I joined the team were no longer apparent so I made the sad decision to leave.

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Zillow Response
6y
Thank you for your review. As you were employed by Zillow for three years, you were definitely accustomed to how quickly things can evolve on our platform, for the benefit of our customers. Although, we always strive to communicate proactively and transparently, moving fast, can have its implications. Thank you for this feedback, as we will work to improve these types of communications moving forward. Ann Sobil, Senior Director ZPA Sales

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5.0
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Cons

Long hours with low pay

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3.0
8 May 2026
Recommend
CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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