New Sales Reps beware-You are meant to be turned and burned - Inside Sales Consultant Zillow Employee Review

1.0
9 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Great view of Seattle?? They do buy lunch for the reps the last of the month which is nice, but not worth how you're treated in other ways.

Cons

Don't believe the reviews on glass door that are positive. People are literally given a severance when they are fired JUST to put good reviews up here. If you miss quota (even by $100) twice in a row you will be put on plan and expected to hit a ridiculous number in two weeks and if you don't they walk you right out the door. They expect you to be able to hit 210 minutes of talk time per day MINIMUM that's 3.5 hours people. This is next to impossible when you are making over 100 calls a day and getting hung up on 95% of the time. If you speak to veterans they maybe use 5% of their day to cold call new clients, BUT if you're new you have to COLD CALL ONLY 100% of your day and 100% of your quota. DO NOT WORK HERE. I was there for 9 months and would hit my talk time everyday and quota every month. I missed quota by $2k one month and was put on plan even though my rolling average was over 156% of quota since I started. When you are new you are meant to make them quick money and then they throw you flat on your face. You will hardly be able to take a lunch and your first year you will be expected to work 10-12 hour days. It's a company that doesn't care about their employees at all as individuals. Pretty sad because the environment tricks you to think otherwise. I had 12 people in my training group. After 3 months half of the people either quit or walked out. After 8 months there were only 2 of us left. And after 9 all of us had quit or been walked out.

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Zillow Response
12y
Hi, Spencer from Zillow here. Thank you for your review, though it definitely bummed me out, and I don't think it is representative of the experience that most salespeople have at Zillow. I asked our head of sales to comment on your review, and here's what he wrote: We simply don’t let people go when they are beating target by 156% and we don’t put folks on a performance plan for missing their target by $2K one month. Deals don’t get stolen from reps – If there’s a disagreement about the ownership of a deal, management looks closely at the history to determine who earned the deal. While it’s not an easy job and some reps do not succeed, some of our top selling reps this year actually started in 2013 so many newer reps have mastered the formula for success. He sent me a lot more detail, including data to refute some of your points, but since I know that competitors read these comments I decided not to include all of the specifics about how we operate our sales teams and what metrics we focus on. Let them have to figure out at least SOME stuff for themselves. Anyway, I'm sorry that Zillow wasn't for you, and I wish you a lot of success and hope that you find a position elsewhere that is a better fit for you.

Explore other reviews about Zillow

5.0
2 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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