Exhausted - Escrow Assistant Zillow Employee Review

3.0
16 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Benefits, stock options, great opportunities to be in different peer groups for support

Cons

Working 12+ hours a day and still not enough time to keep up with all job tasks. Customers, outside real estate agents and lenders disappointed with level of professionalism. Management would rather point fingers at escrow staff instead of helping, we are supposed to be "better together " which is a company core value. No work life balance within our team.

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Zillow Response
4y
This is Jim Weld, VP Title and Escrow. Thank you for the feedback. We are experiencing unique times right now in the company, so much rapid growth and pivotal changes. In turn, we sometimes have had more business than we can process. We are committed to remedying this and have recently put in plans to help address these issues. We discussed this in our all-hands meeting recently. We'll continue to communicate our plans, status, and progress. If you would like to take this discussion further please reach out to me. Thank you.

Explore other reviews about Zillow

5.0
2 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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