Impossible to get things done--then they blame you for it - Anonymous employee Zillow Employee Review

2.0
7 Mar 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was good in the beginning. I felt a sense of pride working at Zillow, as that meant I could help people find their homes. I felt I could make a difference by presenting new ideas that could help move the needle.

Cons

Constant changes and constant reshuffling of vision. Once you think the new vision is for the long-term, it changes in a few months and you have to click on the restart button. Additionally, there's been a handful of layoffs, where individuals whom I considered a backbone were let go but those who were the bottlenecks stayed put somehow. It was impossible to get things done. You were responsible for "keeping the lights on," but you were expected to come up with new ideas. However, once you present those ideas in briefs, you're bombarded with back-and-forth questions of "What about this? and "What about that?" Even the structure of how to fill out the brief confused the entire team, as one person would do it one way and another would do it another way.

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Zillow Response
1y
Thank you for taking the time to share your experience. We sincerely apologize for any negativity you may have encountered. We understand and acknowledge your frustration. Your feedback is highly valued, and we are dedicated to taking the necessary steps to prevent similar issues from occurring in the future. We’d like to learn more, so if you’re open to emailing us, please reach out to careers@zillowgroup.com. We appreciate your contribution in helping us create a more positive and supportive employee experience.

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5.0
13 May 2026
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CEO approval
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Pros

Great company to work for

Cons

Long hours with low pay

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3.0
8 May 2026
Recommend
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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