Lush reviews about "staff"

Limited shifts, 4 hour shifts only

If you work in a central London location you do have high pressure and expectations to meet targets for profit margin, sales, staff satisfaction and most importantly customer service. If you manage a spa it is very challenging to balance sales and capabilities of the team.

Used to be a great place to work but I'm the last year focus has shifted to sales, management lack empathy and are very pushy

None I can report to be honest

Part of the job is hosting parties, usually for children, unfortunately no way out of it -- these take place on the shopfloor, even when it's very busy. Supervisors and management have a culture of saying things very indirectly, gossiping can become a problem, or they will say things directly but will not give any time to act upon it. They expect you to do your own training outside of paid hours, if you are a Lush fan and know the products already you will be fine but if you're like me and haven't used any before working there they will somehow blame the lack of knowledge on you. They boast about the brand values and diverse cast of employees, yet if you demand access requirements they will not budge.

no regional managers so no accountability from bad management. over worked staff for little over minimum wage. cult like in attitude. heavy sales targets creates toxicity. fake positivity is draining and harassing customers is expected. price of products don’t match unhygienic shop.

management can be better, but super respect all staffs

Not worth the minimum wage. There are no bonuses for sales made.

poor working conditions, low pay, terrible bullying management