Napleton Automotive Group reviews about "manager"

Pay Lots of time spent correcting other employees mistakes

You have to work Work weekends

I don't even know where to begin. As a business professional, I look back at my experience at Napleton Automotive Group with complete disgust. I'm not one to typically leave negative reviews, but I feel this is necessary to help deter the next victim from working here. I worked at the Corporate Headquarters in Oakbrook Terrace. The saddening part about all of this is the department I worked in was HUMAN RESOURCES. That's right. The "people" department. During college, I knew I had a passion for HR. I thought taking this job would be the perfect opportunity to help broaden my knowledge in the field, especially in the corporate setting. I was eager to learn and be part of a company that valued its employees. That was a nice thought, but definitely not the case with Napleton Automotive Group. HR is not always butterflies and rainbows. Many uncomfortable and difficult conversations and situations come from HR at times. However, part of being an HR professional is to train & develop your employees. With that comes imperfections. With that comes underperforming employees. With that comes employee relations that aren't always the most fun. Those are all everyday issues that HR deals with. How an HR department handles those issues is what shows. The overall purpose of HR is to maximize the productivity of an organization by optimizing the effectiveness of its employees. In addition to, a huge portion of HR involves both strategic and comprehensive approaches to managing people, as well as workplace culture and environment. Now you can look at that one of two ways. You can be like Napleton Automotive Group and focus strictly on profit. OR you can drive your strategic approach and help expand your profit margin through your people. Employees are an asset that needs to be invested in. Those employee relations issues (depending on severity), difficult conversations, underperforming employees are all issues that fall into the lap of HR. This is where the investment part should happen. This is where the training, development, and leadership should happen. If your employees are underperforming, show them, and teach them how to change that. Guide them through their growth within your company. Napleton Automotive Group does not invest in its employees. I'm here to tell you, after leaving the company, I have never been happier. I didn't realize how much this company was diminishing not just my overall confidence or motivation, but they truly affected my personal life. In the moment, I couldn't see how unhappy I was. Now that I've moved on and started working for an organization that truly values its people and is morally just, I have my clear focused motivation & determination back. I don't dread coming to work anymore. I've established an awesome relationship with my fellow co-workers, managers, and organizational leadership and administration. Everyone is equal at my current organization. If value, equality, motivation, and growth are terms that you correlate with a company you'd like to work for...Napleton Automotive Group is not your company. In the end, I'm actually thankful for my experience with Napleton Automotive Group. Not because it's a great company, or because I enjoyed my time there as an employee. I'm thankful because it showed me exactly what type of organization I don't want to be part of. It showed me what a company with unhappy people looks like. It taught me how NOT to manage or treat employees. It made me take a step aside and understand that I am in the right profession. HR is about developing, strategizing, retaining, and training. It showed me the exact opposite of what I want to be part of. I hope the next person that is job hunting and looking at Glassdoor to see what Napleton Automotive Group is like, sees this and takes my word. Keep searching!

Very poor upper management, belittle their managers, make them work 13 hr days and treat them with no respect.

Dishonest business practices from the top down causing angry customers and in my experience no honoring promised pay. You get blamed for bad customer surveys though you had nothing to do with why it was bad and managers do little to nothing despite reporting the need to fix those issues. You have watch your pay or you won’t get credited. No time for lunch especially when your short staffed and it happens often.

Service department gets terrible online reviews. Managers are moody and disrespectful. They have a lot of hidden junk fees that make customers angry, and sometimes walk out when they get to the finance office. You are required to post fake positive reviews to bury bad reviews, which is against the law, but they don’t care. They don’t value any of their salespeople, no matter how much they sell or how happy customers are with them. Pay is low in comparison to to other area dealerships. Have sales contests they don’t follow through on awarding to winners. They expect you to come in on your days off and you have no work-life balance. There are much better places to work here and I’m currently looking.

The atmosphere also seemed great at first until about a month into my role I soon discovered just how political this environment was. Racism and discrimination underneath the false allusion of “inclusivity.” They protect higher ups and silence employees for speaking up against wrongdoings, unsafe work situations, toxic coworkers, etc. Good job for short term but just remember to go in with your nose down into your own work and don’t get wrapped up with ANYONE or anything (including work functions, just keep it WORK ONLY.) Also, they claim to “hire within” and I have seen it, however they continue to promote the MOST MEDIOCRE AND LAZY employees for these manager roles? It’s all favor and politics

Working at the Arlington Heights call center you will be treated like a child by the “managers” who take more time to gossip about the staff in front of other staff members then to create a positive semi normal work culture. They will not allow you to help problem solve to a customer even if the customer is irate. If you ask too many questions as they arise they will talk down to you and put you down every day. They run specials and you have to make back to back outbound calls without even a moment to breathe in between to bother past customers about services they don’t need yet so more than half of the people you call scream at you to not call or that they hate the company as a whole. Horrible place to work and not worth the luxury to work from home. No pride working here, the reviews say it all.

People didn't care about you unless you did their work for them. Managers are greedy on money. Pay was terrible. Benefits could be better and were not good to begin with.