Reviews by job title

56 reviews
4.0
5 Nov 2025

Good but could be better

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, good benefits, good culture.

Cons

Too focused on growth, seemingly at the expense of existing clients and employees.

5.0
3 May 2023

Great company to work for

Recommend
CEO approval
Business outlook

Pros

amazing work culture, great people

Cons

Nothing, everything is great! Company is good

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PayByPhone Response
3y
Thank you for taking the time to leave us a review. We are so happy you are enjoying our culture and the wonderful people here!
1.0
14 Dec 2025

Grim company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Rationed snacks in the kitchen?

Cons

Toxic work culture, people are overworked and constantly being pushed to deliver more and more with no recognition for the efforts from the management. Also the salary is on the low side.

1.0
26 Dec 2023

Poor leaders and culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Central location and nice office if you wish to work from the there and opportunity to work from home.

Cons

A notable decline in the company culture since most recent leaders took over in 2022. The leadership team actively support other toxic leaders despite complaints to HR, who appear either powerless or unwilling to make changes. C-Level are generally invisible and appear incapable in their position, they also come across as untrustworthy when they do share information. Nepotism is the basis for promotion and little to no support for people who don’t fit in with certain peer groups, More of a popularity contest with little value on what you deliver.

1.0
18 Nov 2024

Downhill since buyout

Recommend
CEO approval
Business outlook

Pros

Good place to learn web development

Cons

Took away full remote, to hybrid model with little notice. Benefits have been slashed. They used to survey the staff before making life effecting decisions, now upper management just assumes what people want.

2.0
26 Dec 2024

Lost its way

Recommend
CEO approval
Business outlook

Pros

People are all really committed to their work and to each other Promotions from within help create an environment of growth

Cons

CEO cares more about profits than people RTO was forced onto everyone without warning or consultation. When people asked questions, they were just told to be quiet basically Crazy deadlines and workload Benefits have been stripped away Feels like all the things that made PayByPhone a good place to work have disappeared

5.0
10 Sept 2025

Good

Recommend
CEO approval
Business outlook

Pros

Great people and environment. Beautiful new office.

Cons

Bad Leaders and pay. Everyone keeps to themselves.

Viewing 1 - 3 of 56 Reviews

Glassdoor has 148 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.